Question? We are here to help.
Do you need help deciding? If you have any questions in relation to your order, our processes or art available on myvividmelbourne.com.au Please feel free to contact us. We're always happy to help!
E-mail : info@myvividmelbourne.com.au
Phone : 03 9005 6855 | 0432 454 456
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Frequently Asked Questions
Shipping and Delivery
How does shipping and delivery work?
Want a special Melbourne gift for that special someone? A My Vivid Melbourne art is the right choice! You can send them directly by entering their address as the shipping address, and your own as the billing address. All My Vivid Melbourne come automatically wrapped with beautiful packaging, and we don’t include any value invoices inside the bag, as any receipts are sent directly to your own email address. It’s just that easy!
How much does shipping cost?
If you live in Australia, shipping is free on all orders and there is no minimum purchase requirement. YES! You heard it right! THERE IS NO MINIMUM PURCHASE REQUIREMENT.
We send out all orders via Australia Post and it usually takes 2-8 business days for your order to arrive after it has been picked and packed.
How do I track my order?
After we pass your order to Australia Post, we will send you a shipping confirmation email. This email will contain the tracking link for you to follow the progress of your delivery.
Haven’t received your shipping confirmation yet? This means your order may still be in the processing stage. We’ll send you an email as soon as we process your order.
Hey, I think my order might be lost. Can you check for me?
We understand that life happens sometimes, and delivery may take longer than usual. If this happens, please contact our Customer Service team who will be happy to assist with your inquiry.
Please note: Once we pass your order to Australia Post, it is out of our hands. We completely understand that delays are frustrating, but once your package is with the postal service, any issues need to be investigated by Australia Post. We are able to contact them on your behalf to resolve any issues. Please be assured, that we will always do our best to get the issue sorted as quickly as possible for you.
Can I change my shipping address? We're happy to help.
Please let us know if you need to make changes to an order that has not yet shipped. We can help with this.
Don't worry if you've already received a shipping confirmation email. You can still redirect your order via the Australia Post tracking link we provide in that email.
Please make sure you enter your address correctly when purchasing or redirecting as we cannot be held responsible for incorrect addresses, and lost goods will not be replaced if they are sent to an incorrect address.
Do you ship internationally?
We got Melbourne wall art lovers all around the world. We offer worldwide shipping and our delivery charges will be calculated at checkout.
Product Questions
Can I send an order as a gift?
Want a special Melbourne gift for that special someone? A My Vivid Melbourne art is the right choice! You can send them directly by entering their address as the shipping address, and your own as the billing address. All My Vivid Melbourne come automatically wrapped with beautiful packaging, and we don’t include any value invoices inside the bag, as any receipts are sent directly to your own email address. It’s just that easy!
How do I use a discount code?
So your favorite My Vivid Melbourne wall art is on sale. This means you're saving money. Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click "Apply"! This is offered before the payment page so you're totally aware of how much you can save.
Returns and Exchanges
Do you have a Refund and Return policy?
Yes we do!
If for any reason you are not completely satisfied with your purchase, we will give you a 30-day money-back guarantee from the time you receive the goods.
For more details about our Refund and Return policy, click here.
Payment
How secure is your payment?
Customer privacy and security is our highest priority. We use Shopify Payments which is an extremely secure payment system to protect customers and also hold merchants accountable.
Do you have payment plan options?
You can apply to one of our 4 payment plans. You can select from either Afterpay, Zip, Klarma or Humm. You'll be required to create an account with them but don't worry, it's easy and quick!
How do I apply a coupon code?
So your favorite My Vivid Melbourne wall art is on sale. This means you're saving money. Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click "Apply"! This is offered before the payment page so you're totally aware of how much you can save.
What currency is the store in?
All prices are listed in Australian dollars.
Contact My Vivid Melbourne
I have a problem with my order, what can I do?
If there's anything wrong with your order, please let us know straight away. We'll do our best to help solve the issue as quickly as possible, so please send us some photos to help us identify the problem.
I need to cancel or change my order!
If the item you have ordered is not right, please email us immediately with the subject line ‘Change’ or ‘Cancel’ and we will do everything we can to help.
Please note that we try to process all orders as soon as possible, however, occasionally, an order may be processed before the team has a chance to change it. We are not able to guarantee a change of order after an order is placed so please select your items carefully.
How do I give feedback?
We love hearing from our customers. We also love hearing about how much you love our products. It makes us happy to know that you have enjoyed them. If you have any feedback for us, please feel free to email us at info@myvividmelbourne.com.au
Where are you located?
Our team and other business operations are based in Melbourne and Geelong, Victoria, Australia, but our business runs entirely online.
Gift Cards
Where can you purchase My Vivid Melbourne Gift Cards?
My Vivid Melbourne E-Gift Cards are now available for purchase online here. These cards can be purchased for yourself or a friend or loved one. Select a value from $50 to $1,000.
Can I buy an MVM E-Gift Card with a discount code?
Unfortunately, we can’t offer you any discounts when purchasing a MVM E-Gift Card. However, the recipient can redeem their Gift Card using a discount code, so it all works out in the end!
How long are Gift Cards valid for?
We give you 12 months from the date of purchase to use your Gift Card.